Frequently Asked Questions

Is the resort open seasonally?
Yes. Keltic Lodge at the Highlands is open seasonally, and typically welcomes guests each year beginning in mid-May and close in mid-October.

What amenities are available for accommodations?
Keltic Lodge at the Highlands aims to provide a home away from home for our guests. We offer a number of guestroom options, each featuring comfortable beds with luxurious linens, fresh towels, wireless high-speed internet, flat screen televisions, coffee machines, and mini fridges.

What are the dining options on property?
At Keltic Lodge at the Highlands we offer a variety of dining options. Our Arduaine Restaurant offers a causal option, while our Purple Thistle Dining Room offers a formal, unique and authentic Nova Scotia dining experience. Our Chefs and culinary team will introduce you to the unique and wonderful flavors of our local region. Our Highland Sitting Room is open daily from 10am to 10pm offering a desert and appetizer only menu, offering a place to enjoy your favorite drink while relaxing after a game, curling up and reading a good book, or having a few drinks before dinner. We also offer specialty event catering and packaged picnic options for the eager traveler looking to explore the Cabot Trail.

Do you have on-site parking?
Yes. Our Keltic Lodge at the Highlands offers free on-site parking.

Do I need to purchase a Park Pass during my stay?
Keltic Lodge at the Highlands located within the Cape Breton Highlands National Park, meaning you are required to purchase a park pass during your visit with us. You can find more information as well as purchase your pass by visiting the Parks Canada website here.

Is the resort pet friendly?
Yes. We’re most definitely pet friendly! We consider pets our guests too. Our facility is ideal for mountain hikes or beach strolls with your four legged friend(s).We offer pet-friendly accommodation in our Oceanside Cottages only. These policies are in place for pet and guest safety. Please contact us for further information.

Do you have smoking rooms?
Keltic Lodge at the Highlands does not permit smoking in any of our guestrooms, function rooms, restaurants or common areas in any of our buildings. Our facility has several dedicated outdoor locations for smoking; however, smoking in our buildings may hold penalty fees for guests.

Do you provide cribs, cots or rollaway beds?
Our guests’ comfort is our utmost priority, and therefore we offer cribs and cots, subject to availability. Please request these items at the time of booking to ensure they are available during your stay with us. Please note there is a $10 charge.

Do you have special rates for AAA or CAA?
Absolutely! Working with organizations like AAA is very important to us and we certainly participate in both AAA and CAA programs.

What is the minimum age to rent a room?
Ensuring both safety and enjoyment for all of our guests is very important to us. We require an adult of at least 18 years of age to book a room.

What time is check-in and checkout?
Check-in is 3:00 p.m. and checkout is 11:00 a.m.; however, we offer early check-in and late checkout times; based on availability.

Do you allow late checkouts?
Yes. Late checkout is available, based on availability.

What is your cancellation policy?
We have a cancellation policy of 72 hours prior to arrival. A first night’s fee will be collected if a cancellation occurs in less than 72 hours prior to arrival.

What method of payments do you accept?
We accept all major credit cards, cash, and debit.

Do you have internet access?
Yes. Keltic Lodhe at the Highlands offers free high-speed wireless internet access in all areas of our property.

Do you have accessible rooms for wheelchairs?
Yes. We offer a variety of accommodations that meet the needs of guests with limited mobility or disabilities.

Do you have on-site laundry facilities?
We offer on-site laundry services, including pickup, for a nominal fee. Dry-cleaning services are not available on-site.

What hours are your pool and fitness facilities open?
Our outdoor pool and fitness room open daily; however, hours of operation do fluctuate based on our seasons. Please contact us for details.

What facilities are included in my room rate?
Wireless Internet, parking, access to our fitness center and Spa live entertainment, plus many of our packages include breakfast daily. Please speak with our

Does your resort offer special rates for group meals?
We absolutely work with all groups, special events, individual travelers and associations to deliver a personalized and unique guest experience. Our team will customize our world-class offerings to your specific needs. We have many culinary professionals working alongside our services team to deliver an experience for your event that exceeds your expectations and meets event budget.

Do you accommodate food allergies?
The products we incorporate into our menus are locally sourced where possible, fresh and natural. Our chefs and culinary team understand that with dietary restrictions, lifestyle choices, and allergies, adaptations or substitutions may be needed. Please express your preferences to any of our hospitality staff or culinary team to ensure we accommodate your needs and expectations. Please communicate severe airborne allergies to our reservations team while booking your stay. Please note that we also have a variety of gluten free options for our guests.

Is babysitting available for guests?
Although Keltic Lodge at the Highlands welcomes families, we are unable to provide babysitting services. However, we can offer you information regarding local childcare providers or members of our own staff who have babysitting experience and you may set up childcare services directly with these individuals.

Do you offer live music or entertainment?
We offer live and local entertainment every evening in our Arduaine Restaurant from 7pm to 11pm.

What should I pack?
Coastal traveling is always a challenge in terms of packing for the season, as at times the weather can be cool, even in summer. So, if you plan to enjoy the spectacular outdoors, and we recommend you do, wear layers and sturdy footwear.

What do you recommend visiting, seeing and doing while in the area?
There are plenty of things to do during your visit to Cape Breton. We welcome you to visit to learn more.

What is your policy on commissions for travel agents?
Please view our statement on agency commissions here.